Support Information, Downloads and FAQ

Explanation of Terms

Category A broad description of the contents of a parcel
Parcel ID A unique identifier used to track each parcel of merchandise
Brand The retail store chain from which the merchandise is received
Location Used by TIC RL Warehouses to locate merchandise parcels
Type 1 - Faulty Merchandise which has been returned due to known or suspected faults
  2 - Excess Merchandise which is new (pristine) but not required by the store
  3 - Store Return Merchandise which has been purchased by customers and returned to the store - may be faulty, damaged, or like new (not tested by TIC)
  4 - Recall Merchandise which has been recalled from sale due to regulatory, QA or other reason/s
  5 - Clearance New (pristine) and/or display merchandise which is no longer required by the store
Size P - Pallet Single jumbo cardboard box sitting on a standard shipping pallet 1.2m x 1.2m
  C- Carton Single cardbox box, smaller than pallet size
  B - Bulk lot Multiple pallet-size containers - jumbo cardboard boxes or other packaging
  O - Other Oversize, special or unusual package
Items The total number of units of all merchandise in the parcel
Value The total list COST price, in NZ$, of all the merchandise in a parcel
Export Only Merchandise which has been designated as only available for resale outside Australia and NZ
View / Bid Click to see detailed manifest / list of contents and / or make an offer on this parcel
Keycode The unique TIC identifying code for each item

Supporting Documents

Client Information Pack [180 KB PDF]

Corporate Profile [1Mb PDF]

Downloads - Document Readers and Viewers

Adobe PDF reader

MS Word viewer / MS Excel viewer

Currency Converter


Q: How do I pick up the parcels I have purchased? Do you deliver?
Parcels are available for collection from the warehouse/s nominated on your invoice. We do not normally provide delivery but will happily advise and assist you to negotiate and organise a suitable service.

Q: I need to ship my parcels overseas (from New Zealand) - can you assist?
All merchandise is sold EXW - (ex our warehouse). We can advise and assist in making export arrangements however all costs (including inland freight, insurance, handling and charges) are the responsibility of the customer unless explicitly agreed to by us in writing.